System Status

The event related to provisioning services on Mail Cluster A has been resolved. The root cause appears to have related to a power event at the data centre. We are still waiting for the data centre facilities team to identify the cause of the event and correct it. In the meantime, we have connected alternative power [...]

Our operations team is currently investigating an issue related to degraded performance. We're speaking with our data centre techs and expect to have some more details on this event soon. Update: 06:16 UTC: a power event in our Toronto data centre has affected provisioning related to mail cluster A. Mail delivery is unaffected, but provisioning-related functions are unavailable. [...]

The OpenSRS Email Services - Cluster A maintenance is complete.

We have scheduled a four hour network maintenance window for OpenSRS Email Services - Cluster A starting now (05:00 UTC). During this time, we will be updating our calendar services. Service Impact: OpenSRS Email Services - Cluster A will be available during the 4-hour window except calendar services. All mailbox access (IMAP, POP, SMTP, Webmail) and provisioning [...]

OpenSRS Email Services - Cluster A are available. Incident Summary 2010-06-13 15:45 UTC: Our monitoring systems first alerted our Network Operations Centre staff to the presence of slow connections to a number of services and network systems. 2010-06-13 16:00 UTC: Operations staff became involved and began investigating the cause of the incident. 2010-06-13 16:15 UTC: A large number [...]

OpenSRS Cluster A are currently degraded. We have been experiencing a high traffic load for approximately 3 hours and 30 minutes. All of our technical teams are fully engaged and investigating. Email Services including mailbox access (IMAP, POP, SMTP and webmail) are available. However,if you are using our DNS for your email services, you [...]

All OpenSRS Cluster A is fully online. We have resolved the issue and will continue to monitor the service. Incident Summary: 2010-06-05 17:15 UTC: Our monitoring systems first alerted our Network Operations Centre staff to the presence of slow connections to a number of services and network systems . 2010-06-05 17:30 UTC: Operations staff become involved and started working on the [...]

Beginning on 2010-06-05 at 17:51 UTC UTC the OpenSRS network experienced extremely high load that overloaded our network and one of our upstream providers.  Since then we have re-distributed load across a number of providers and we believe we have identified the cause of the load and mitigated its impact. We have restored intermittent service at [...]

We are currently experiencing intermittent connection issues. We are investigating the problem.

Customers using domain aliases to login to webmail should no longer encounter login issues. We tested and implemented a fix. All other Email services were unaffected.

The OpenSRS Email Service - Cluster B maintenance has been completed ahead of schedule. All services are available.

We have scheduled a four hour network maintenance window for OpenSRS Email Services - Cluster B starting now (10:00 UTC). During this time, we will be updating our calendar services. Service Impact: OpenSRS Email Services - Cluster B will be available during the 4-hour window except calendar services. All mailbox access (IMAP, POP, SMTP, Webmail) and provisioning via [...]

Customers using domain aliases to login to webmail should no longer encounter login issues. We tested and implemented a fix. All other Email services were unaffected.

Customers who use domain aliases to login to their webmail may encounter login issues. We are implementing a change and will keep you posted. All other email services are working well.

The issue with provisioning services on Cluster B has cleared. NOC has fully tested and confirmed that services are fully available. Inbound and outbound mail was unaffected. Mailbox access was fully available. Incident Summary: (updated Thursday, April 15, 2010:    ) OpenSRS Email Services Cluster B had a brief provisioning issue from 16:55 ET/20:55 UTC - 17:16/21:16 ET. [...]

We are investigating an issue with our provisioning system. Resellers may encounter a server error. All other email services including inbound/outbound mail and mailbox access are working well. We will have more details shortly.

OpenSRS Email Service is fully available however statistics provided in the MAC control panel are not accurate. We are aware of the issue and are working to correct it. We will update Status when the data is corrected. We apologize for the inconvenience.

OpenSRS Email Services - Cluster B is fully online. All provisioning requests via the Mail Administration Center (MAC) and Application protocol (APP) are being accepted and processed in normal time. The previous queue of change requests have been cleared. Customer mailbox access and inbound/outbound mailbox were fully available during this incident. Incident Summary (Updated 16:47 ET/20:47 UTC) At [...]

We restarted the Provisioning system. All previously issued new and change requests are being processed. There is a backlog of provisioning requests. As it is not prime time business hours, these are processing fast. New change provisioning requests via the Mail Administration Center (MAC) and APP are being accepted for processing. We identified the cause [...]

The OpenSRS maintenance is complete. OpenSRS Domains services are available.

We are scheduling a two hour network maintenance window starting now. (01:00 UTC) We are taking advantage of a VeriSign .com and .net maintenance window in order to conduct some of our own database optimizations. ======================================================= Service Impact: OpenSRS Services will be affected for approximately one hour within the two hour maintenance window. Impact for Resellers: The following services [...]

All OpenSRS services are online. Our technical support team can receive phone calls. Our ticketing system is accepting new requests and follow-up emails. We will provide more details when available. Update: 21:00 UTC Our technical teams are monitoring and all services remain online. Our Technical Support team can receive calls. All tickets will be queued until [...]

All OpenSRS Domains services are fully online. Update: June 22, 2010: 16:16ET/20:13 UTC Incident Summary: Summary: A Database unit suffered a memory corruption resulting in a kernel panic. This caused OpenSRS Services to be offline (Domains, SSL and Storefront). We addressed the issue, restarted services, and tested. All services were fully available within the hour. [...]

OpenSRS Domains services are online. We continue to closely monitor and test services while we investigate the cause. Update Tuesday 00:02 UTC All services are working well. Our technical teams are testing functionality. We will continue to keep services in degraded status as a precaution.

We are investigating a database issue. At this time, all OpenSRS Domains services are unavailable. Our Technical teams are engaged and investigating. We will have more details shortly. Update 23:35 UTC: We restarted services and are testing.

We are investigating an issue with contactprivacy.com. All other OpenSRS services are fully online. Update: We resolved the issue with Contactprivacy.com.

All OpenSRS services are online. Incident Summary 2010-06-13 15:45 UTC: Our monitoring systems first alerted our Network Operations Centre staff to the presence of slow connections to a number of services and network systems. 2010-06-13 16:00 UTC: Operations staff became involved and began investigating the cause of the incident. 2010-06-13 16:15 UTC: A large number of alerts continued [...]

OpenSRS SSL Services may continue to experience slowness or intermittent timeouts. Our technical teams continue to monitor and test the cause of the high loads which affected our service availability today. We will have another update within the hour. We apologize for the inconvenience to you and your customers. We are working hard to resolve [...]

OpenSRS Services may continue to experience slowness or intermittent timeouts. Our technical teams continue to monitor and test the cause of the high loads which affected our service availability today. We will have another update within the hour. Affected services are: Domains Provisioning and Management SSL Storefront DNS We apologize for the inconvenience to you and your customers. We are [...]